For the second year running AutoCare and Approved Garages have scored a perfect ten out of ten with customers, new figures reveal.
According to the latest annual Motor Codes Performance Report the trusted independent networks achieved top marks when customers were asked if they would recommend the garage that had carried out their servicing, repairs or MOT to others.
Motor Codes, the government-backed, self-regulatory body for the motor industry, collates information from customer surveys to produce the report. In 2015 nearly 19,000 customers filled out surveys for AutoCare and Approved Garages’ members.
And with nearly every customer prepared to recommend their local Approved or AutoCare garage, it’s no surprise that the networks achieved an impressive 99% customer satisfaction score overall, well ahead of other garage networks.
“Our garage members can be rightly proud of their achievements in 2015,” said Maria McCullough, network manager for Approved Garages and AutoCare. “They delivered a truly outstanding service to customers, as the latest Motor Codes Performance Report shows.”
“With nearly 19,000 completed surveys, it’s obvious that customers really appreciate the extra effort our members put into making them feel at ease, along with the undoubted expertise of the technicians in our networks. That’s why, as well as excellent customer feedback, our members achieved a superb garage inspection score.”
Motor Codes reports an average garage inspection score of 96%, and praises Approved Garages and AutoCare members for their “commitment to providing excellent customer service.” The Performance Report also describes the networks’ “strong year in terms of lead generation.”
Every garage in the nationwide Approved Garages and AutoCare family is Motor Codes certified, adhering to a strict code of conduct, and is regularly inspected. They also use only the very best OE or matched quality parts, meaning customers can use a garage in either network for service or repair work without invalidating their vehicle’s warranty.